Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Free Returns for orders that are not Pallet Freight / Large Parcel Service. Otherwise you will be charged for a return.

Please ensure that your premises are open to accept your delivery between the hours specified. If your premises are closed when a delivery is attempted, you may be charged a re-delivery fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jbfabricationsueuroltd@gmail.com. Please note that returns will need to be sent to the following address: JB FABRICATIONS EUROPE LTD 71 LONDON STREET LE5 3RW

If your return is accepted, the buyer will have to pay for return postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jbfabricationsueuroltd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned: This only applies to orders which have been custom made for the buyer.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jbfabricationsueuroltd@gmail.com.